Privacy Policy

1. Who We Are

Elite Coaching Hub is a SaaS coaching management platform operated by Nathan Gillespie, based in England, United Kingdom. If you have any questions about this privacy policy or your personal data, please contact us at elitecoachinghub@outlook.com.

2. What Data We Collect

We collect the following categories of personal data:

• Name and email address provided during account registration
• Fitness, health and training data entered by coaches and athletes
• Payment information processed securely via Stripe (we do not store card details)
• Usage data including pages visited, features used and session duration
• Essential cookies for authentication and session management

3. Why We Collect It

We use your personal data to:

• Provide and operate the Elite Coaching Hub platform and its features
• Process payments and manage subscriptions
• Send transactional emails such as invitations, confirmations and account notifications
• Improve and develop the platform based on usage patterns
• Comply with legal obligations

4. Who We Share It With

We share data with the following third-party service providers solely for the purpose of operating the platform:

• Stripe — for payment processing
• Resend — for transactional email delivery
• Supabase — for secure data storage and authentication

We never sell, rent or share your personal data with third parties for marketing purposes.

5. Your Rights

Under the UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate personal data
• Erasure — request deletion of your personal data
• Data portability — request your data in a structured, machine-readable format
• Restriction — request that we restrict processing of your data
• Objection — object to processing of your personal data

To exercise any of these rights, please contact elitecoachinghub@outlook.com. We will respond to your request within 30 days.

6. Data Retention

We retain your personal data for as long as your account is active. Upon account closure, we retain your data for a further 12 months for legal and administrative purposes, after which it is securely deleted.

7. Cookies

We use essential cookies only for authentication and session management. These cookies are strictly necessary for the platform to function and cannot be disabled. We do not use advertising, analytics or tracking cookies.

8. International Transfers

Your data may be processed outside the UK and European Economic Area by our service providers (Stripe, Resend, Supabase). These transfers are protected by appropriate safeguards including Standard Contractual Clauses and the service providers' compliance with applicable data protection regulations.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify users of any material changes by email. We encourage you to review this policy periodically.

10. Contact

For any questions or concerns regarding this privacy policy, please contact us at elitecoachinghub@outlook.com.